Janice S Jnl

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Verified Reviewer

I was dissatisfied with the PastBook I received

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I had purposely left the front of the cover blank. When I received it it had the same cover that was sent to me that I deleted. I would not have put that picture on the cover in a million years
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Loss:
$65
Pros:
  • Has a historical presentation of events
Cons:
  • It does not come as ordered

Preferred solution: Full refund

User's recommendation: Dont use it. It will not come with your deletions made

Greg L Eee

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Verified Reviewer

You have been reported to the FTC

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Ordered a photo book from Pastbook on Dec. 31, 2022.

Weeks later I got a notification saying the item was being returned due to "insufficient address". I communicated with the company who asked me to confirm my address. Confirmed, they had the correct address, so it's a mystery why they said "insufficient". On Jan 17, I requested a refund.

The agent refused, saying it's too late for a refund but promised to re-send it. I declined that offer and insisted on a refund. On Jan 20, after no reply, I requested confirmation of refund. No reply.

On Jan 22 I requested refund for 3rd time. No reply. On Jan 26 I got a note from their - ready for this? - "Customer Happiness Team" saying, "As your order has been already printed, we could not provide refund", and promising to resend it.

On Jan 31st I spoke with "Syed" and requested the name and contact information for the CEO. Syed stonewalled me from 6:39 pm to 7:32 pm, nearly an hour refusing to give me any contact info, repeatedly asking me to confirm my address (which had already been confirmed more than once before), apologizing for the delay, and promising to resend the item "once we've received it back". On that day I sourced the CEO's name ( Wouten Staatsen) and

attempted to contact him, to no avail. I still have received no further notifications that the item is even being shipped.

I believe this item was never shipped at all.

There was never any confusion about my mailing address.

It appears this is a foreign company with zero accountability, and they have simply stolen from me. Without question all their 5 star reviews are bogus as I'm sure many people have had this same experience.

View full review
Loss:
$55
Cons:
  • Not delivered
  • Steal

Preferred solution: Sanctions, fines, and federal oversight of their illicit practices scamming customers.

User's recommendation: Foreign company Fraudsters: AVOID

Janice S Jnl

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Verified Reviewer
| map-marker Chicago, Illinois

The PastBook was not how I edited it

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My complaint is that the very front cover was of my sons exwife with him and me and my husband. I told the rep who I spoke to that not in a million years would I have approved that photo My sons exwife left him and my grandson 3 months after my grandson was born and without any notice went back to China Why in a million years would I ever have her photo on the front cover of my pastbook I can be reached at 219 575 **** if anyone wants to make this right
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User's recommendation: Don’t order a pastbook

Steve G Upq

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Verified Reviewer

Not all dates on calendar

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PastBook - Not all dates on calendar
Not all dates on December portion on calendar otherwise it's a great calendar. This is my second year to purchase.
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Pros:
  • Big calendar to write in dates

Preferred solution: New calendar

Resolved
Patti R Hck

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Verified Reviewer

Resolved: My 2023 Pastbook has no comments printed on pages.

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Updated by user Feb 06, 2024

Company fixed the issue and I have been provided with apology. I called a number that I had and talked to a Pastbook representative about the missing captions.

They looked back at my original order and they saw that my captions were on the order but they were deleted from my book somehow.

The fixed my order and I had a few captions that I missed so I was allowed to type those few captions and they reordered my Pastbook, free of charge. So I was satisfied with the new order.

Original review Jan 22, 2024
There are no comments printed on the pages of my book. I have been getting the pastbook since 2012 and all have the comments printed on bottoms of pages.
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Pros:
  • Photos books for family as a memory of family times

Preferred solution: Another Pastbook with the captions under the pictures

User's recommendation: I have loved all the previous Pastbooks, I just want this issue rectified. I will still want to order the future books.

Alberr C

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Verified Reviewer

Unsatisfactory resolution to my complaint

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The wrong size of book was delivered. When I complained, I was told that they have to charge me $20 for the new book. I have ordered multiple books for multiple years. This solution is unacceptable.
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Preferred solution: A new book with no other charges

Anonymous
map-marker Humble, Texas

Why was my book skinny

I don not know why my. Book this time cost more and is a lot less pages. Not sure why! The work is great like my other books except, a lot less pages. Judy Gross 281-236-**** Text or e-mail Hairtwin @***.com. P.S. What are you going to do about the problem?
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Anonymous
map-marker Augusta, Kansas

Problems

It wouldnt load the last of the pictures from Dec. I ask someone to call me but it never happened. Not very happy
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User's recommendation: Not

Hortense Rty

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Verified Reviewer

Not ordered photos in book

I order a lot of books from you the last one came with a lot of photos I did not order There are about 30 pictures I did not order and I checked my order
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Loss:
$80
Pros:
  • Good usually

Preferred solution: Full refund

Nicole N Nxq

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Verified Reviewer

No book

I have ordered my book in October from email nixter670@***.com. I havent had a tracking order or communication. Every year I purchase a book. Do I need to contact PayPal to get a refund? Nikki
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Pros:
  • Great books
Cons:
  • Not delivered

Preferred solution: Deliver product or service ordered

LOURDES M Xgb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

He pagado por el albun , pero no me llega

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Updated by user Jan 17, 2023

normalmente llegua una informacion del pedido realizado y el tiempo de recibirlo y yo no tengo nada

Original review Jan 17, 2023
Cuanto tarde en llegar el albun???No tengo notocias suyas y me preocupa el dinero que he pagado, les agradeceria que me tuvieran informada acerca de pedido realizado hace unas semanas, Mi nombre es lourdes MORAL Diaz y mi direcccion es calle Aviacion nº 11 sw Roaquetas de Mar/ Almeria Spain con codigo postal 04740
View full review
Loss:
$100
Pros:
  • Me gusta la idea
Cons:
  • Sin informacion

Preferred solution: Price reduction

User's recommendation: HASTA QUE NO ME LLGUE NO LO PUEDO JUZGAR

Brenda W Twy

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Verified Reviewer

Unhappy Customer

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Received my first book today. Feel Completely ripped off! 13 pages of pics ? 11 pages blank? Why are pics different sizes and book not filled up?
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Loss:
$33
Pros:
  • Convenient
  • Good idea
Cons:
  • Not what i thought i was paying for

Preferred solution: New book at no cost

User's recommendation: Be careful,it has you work too fast to put a book together and now I have received a rip off of a book

Anonymous
map-marker Los Gatos, California

The book I ordered this year “My 2022 on Facebook” is broken

Book is falling apart. Actually I contacted requested before. You mentioned to send the book. Yes I wanted do that but my friend passed away recently, I wanted to show her the book Maybe waited too long, Now I would like to send the book to you. Please lets me know exact address where to send ? Anything more? Such a special Album my 80 year old Birthday in it. Hoping to ge new one Teiko Smith 20 East Main Street #33, Los Gatos California 95030. Email: teiko@***.com Cell: 408-930-****
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Anonymous
map-marker Harleysville, Pennsylvania

Book was delivered today damaged.

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My Pastbook was delivered today damaged. Please get back in touch with me on how to get this rectified.
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Anonymous
map-marker San Rafael, California

My two new pastbooks were darker on the bottom of the page. The company refused to accommodate me in any way. This problem must occur frequently.

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Why should I expand on my comments. Pastbook wont do anything. Their company has a defective product. They have a nerve calling their support a Customer Happiness Team. Dont waste your money.
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User's recommendation: Don’t!

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